Contact Us
.
丝瓜短视频 PASSE™ strives to make it easy for you to work with us, whether online or over the phone.
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Hours of Operation | Additional Information |
|---|---|---|---|
| Provider Services | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | |
| Member Services | 1-833-230-2005 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | |
| Medical Prior Authorization | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | 844-542-2608 |
| Home and Community Support Services (HCBS), Waiver Services for Behavioral Health and Individuals with Development Disabilities (BH and I/DD), Prior Authorization | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | ServiceDeterminations@丝瓜短视频PASSE.com Fax: 844-542-2605 |
| Pharmacy Prior Authorization | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | 866-930-0019 |
| Pharmacy | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | |
| Claims | 1-833-230-2100 | Monday through Friday, 9 a.m. to 6 p.m ET | Address: 丝瓜短视频 PASSE |
| Care Coordination | 1-833-230-2005 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | |
| Quality Improvement | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | |
| Appeals | 1-833-230-2100 | Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) | Fax: 937-531-2398 丝瓜短视频 PASSE |
Office of the PASSE Ombudsman
The is an independent and neutral agency from 丝瓜短视频 PASSE that serves the needs of 丝瓜短视频 PASSE members, providers and other stakeholders.
Phone:
1-844-843-7351
Individuals who have a hearing or speech impairment can contact the office by calling toll free at 1-888-987-1200, option 2.
Online:
Submit issues or complaints by emailing PASSEOmbudsmanOffice@dhs.arkansas.gov
Mail:
Division of Medical Services
Office of Ombudsman
P.O. Box 1437 Slot S-418
Little Rock, AR 72203-1437
Fax:
501-404-4625