Contact Us
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HAP Ë¿¹Ï¶ÌÊÓƵ™ strives to make it easy for you to work with us, whether online or over the phone.
For questions not addressed on our website, please call Provider Services at 1-833-230-2102.
You can also reach us by contacting one of our Contracting Managers Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET).
You can also do business with us online any time of the day or night. Visit the HAP Ë¿¹Ï¶ÌÊÓƵ Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.
Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
Department | Phone | Additional Information |
---|---|---|
Provider Services | ||
Medical Prior Authorization | Fax: 1-844-432-8931 | |
Pharmacy Prior Authorization | Fax: 1-866-930-0019 | |
Physician Administered Drug Prior Authorization | Fax: 1-888-399-0271 | |
Claims | HAP Ë¿¹Ï¶ÌÊÓƵ | |
Disease Management | ||
Care Management | Referral fax: 1-844-438-9496 | |
Provider Healthy Michigan HRA Submissions | HRA Fax: 1-844-633-0393 | |
Appeals | Fax: 1-937-396-3492 HAP Ë¿¹Ï¶ÌÊÓƵ |
Claims, EDI, W-9, Remittance Advice
- EDI setup
- Contact your clearing house and give them HAP Ë¿¹Ï¶ÌÊÓƵ’s payor ID: MIMCDCS1
- EDI setup
- W-9 changes
- Email: providernetwork@hap.org
- Be sure to sign and date the W-9 form or it will be returned.
- W-9 changes
Demographic changes, training & education; contracting & credentialing
For changes in office demographic information, please complete the .
For requests for provider office training, and contracting and credentialing status:
- Email providernetwork@hap.org and include:
- Type 1 NPI
- Type 2 NPI
- Tax ID
Please be sure your office address, phone, fax, etc. are up to date in the National Plan & Provider Enumeration System (). Pharmacy benefit managers typically use Drug Enforcement Agency (DEA) and NPPES systems to send required patient-level notices, such as transition letters and approval or denial letters.